If you are not completely satisfied with your purchase, you may return the product for a refund or exchange. All return requests must be made within 30 days of receiving your order. Returned items must meet the following criteria:

• Unused and in the same condition as received
• Returned in the original packaging
  Please note that custom items, prefilled syringes, and perishable goods (such as vials and prefilled syringes) are not eligible for return.

Returns for reasons other than a manufacturing defect will incur a minimum restocking fee of 25%.

To initiate a return, proof of purchase is required. Please follow these steps:

1. Contact us via email at orders@sai-infusion.com or call +1-847-356-0321.
2. Provide the following information:
   • Quantity of items being returned
   • Part number
   • Lot number or serial number (if applicable)
   • Your purchase order number
   • Reason for the return
   • Your telephone number
   • Your email address
3. You will receive a Return Goods Authorization (RGA) number.

• You are responsible for the shipping costs associated with returning your item.
• SAI will provide shipping instructions, including any special handling requirements, if applicable.
• Items must be shipped within 15 working days of receiving the RGA number.
• For items valued over $75, SAI recommends using a traceable shipping service or purchasing shipping insurance. SAI is not liable for items lost or stolen during transit.

Once the returned item is received and inspected, an SAI representative will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method within 30 days.